Dear Sir\/ Madam,
\nI\u2019m writing to apply for the position of Senior sales executive with your
\nfirm. I am a customer service professional with over ten years of experience
\nin the field. I have a proven track record of helping clients solve problems
\nand address concerns, leading to high customer retention rates and positive
\nfeedback on client surveys.
\nIn my most recent position, I was responsible for overseeing a team of 20
\njunior and senior client service representatives. This role included hiring
\nand onboarding new team members, training them on our systems and
\ntools, meeting one-on-one with them for regular performance reviews, and
\nmanaging their shifts and schedules. I also took a hands-on approach to
\nclient services by taking calls myself when needed and responding to
\ncomplaints that were escalated from other representatives.
\nAchievements include:
\n\uf0b7 Consistently exceeded expectations on all key performance
\nindicators, including client CSI level.
\n\uf0b7 Improved client retention through delivering exceptional customer
\nservice and developing strong relationships with clients.
\n\uf0b7 Increased the profit to company by managing costs.
\n\uf0b7
\nClient satisfaction is always my top priority. When I\u2019m not busy handling
\nadministrative tasks, you can find me lending a hand to my team members
\nin order to help them resolve an issue before the end of their shift or get
\nthrough an especially high call volume during peak season.
\nWith my experience in customer service management and client relations,
\nI\u2019m confident that I\u2019d be an asset to your team at your Corporation. I look
\nforward to discussing my qualifications with you further. Thank you for
\nyour consideration!
\nSincerely,
\nMohamed Fazlan.<\/p>","protected":false},"featured_media":29089,"comment_status":"open","ping_status":"closed","template":"","candidate_category":[],"candidate_location":[951],"candidate_tag":[],"class_list":["post-29088","candidate","type-candidate","status-publish","has-post-thumbnail","hentry","candidate_location-sri-lanka"],"yoast_head":"\n