Dear Sir\/Madam,<\/p>\n
I am currently working as the Operations Manager for the Earl’s Court Group of Hotels, Sri Lanka. I have been offered this position as and when I landed in Sri Lanka after completing the FIFA project in Qatar, which was a short term contract from Accor Hospitality as Duty Manager.<\/p>\n
Along with my Degree in Hospitality Management and 10 years experience in the front office operations as an Assistant Front Office Manager\/Duty Manager, I am eager to contribute to your front line operation.<\/p>\n
Since I have been working in the front office operation for over a decade holding executive positions, I have the capability to lead quality initiatives that define my workplace as a unique luxury experience. My ability to seamlessly integrate guest relations initiatives with the operational departments, and to ensure that each guest is treated like a star, has been the reason for my constant promotions in the past. I am comfortable with handling all aspects of VIP guest management and have the capacity to interact with guests to understand their needs and deliver exceptional services.<\/p>\n
I am very observant and pay attention to what is going on around me. I have the skills to recognize a potential problem and the ability to take steps to handle it before it becomes a major issue.<\/p>\n
I have excellent communication, time management and problem solving skills. I have the ability to deal with unhappy customers or unusual situations when they arise in a professional manner without becoming stressed or upset. I also understand the importance of treating customers with respect and creating a friendly and welcoming environment, so I made sure that all my team members provided excellent guest service.<\/p>\n
Thank you for your time and consideration, and I look forward to hearing from you.<\/p>\n
Respectfully,<\/p>\n
Marlon Mudalige.<\/p>","protected":false},"featured_media":37606,"comment_status":"open","ping_status":"closed","template":"","candidate_category":[],"candidate_location":[951],"candidate_tag":[],"class_list":["post-37605","candidate","type-candidate","status-publish","has-post-thumbnail","hentry","candidate_location-sri-lanka"],"yoast_head":"\n