•Plan and manage the operations of the Entire hotel to achieve customer satisfaction and quality service while meeting | Exceeding financial goals. •Responsible for short and long term planning and the management of all departmental operations in the front and back of the house. •Developing, implementing and evaluating policies and procedures for the general operations of the entire hotel operation. •Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. •Personally welcoming V.I.P. hotel guests. •Getting feedback from guests and/or patrons in order to ensure satisfaction with general service. •Attending to complaints in order to find a solution and provide a better service, always aiming to be the best. •Anticipating and addressing guest’s needs. •Monitoring daily and monthly revenue generated, as well as all costs and expenses. •Participating in the development of pricing and promotional strategies, as well as creating advertising campaigns for such promotions. •Managing relationships with hotel vendors, negotiating service agreements as appropriate for the provision of materials and supplies. •Reviewing financial reports and statements in order to understand the establishment’s performance, keeping track of the budget and expenses. •Plan and direct the functions of administration and planning of the Food & Beverage department to meet the requirements and standard of the operation

•Perform all other related duties as assigned in absence of General Manager. •Monitoring of all areas of the Rooms Division and Hospitality Profession, including housekeeping, guest services, reservations/revenue management, security and bell/valet. •Responsible for day to day operations of the Kitchen and F&B operations. •Develop, recommend, implement and manage the room’s division and F&B division annual budget, forecasts and objectives to meet/exceed management expectations. •Oversee our customer satisfaction index. •Resolve customer complaints as appropriate to maintain a high level of guest satisfaction and quality. •Maintain the highest ethical standards – possessing integrity, honesty, caring and fairmindedness •Maintain a pleasant disposition and function efficiently in high stress/pressure work environment. •Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. •Maintain a high level of work quality and quantity per resort standards.