*Receptionist *Responsible for attending clients calls and mails *Customer service assistant (guide for new clients) *Local language translator

TOKYOSAT GROUP, NEWMAX, MICROMAX As one of the best leading Manufacturers & distributors of Audio visual equipment, Satellite receiving equipment, Home appliances & Electronics products in the Middle East. ▪ Monitoring daily communications and answering any queries. ▪ Ensuring payments, amounts, and records are correct. ▪ Working with spreadsheets, sales, purchase ledgers, and journals. ▪ Recording and filing cash transactions. ▪ Controlling credit and chasing debt. ▪ Invoice processing and filing. ▪ Processing expense requests for the accountant to approve. ▪ Bank reconciliation. ▪ Create daily reports for management and team members. ▪ Updating and maintaining procedural documentation.

THE SWISS RESIDENCE HOTEL- KANDY Created with a rich mixture of Kandyan and Swiss architecture, The Swiss Residence consists of 40 cozy, well-furnished rooms, with spectacular views of the surrounding mist- covered hills in one direction. ▪ Monitor food preparation, and serving techniques in addition to handling our own customer service. ▪ Seat the guests as they enter, acknowledge the guests regarding daily offers/non- available items from the menu, take orders, serve the food, and cash out customer bills. ▪ Oversee and set up the VIP breakfast buffet. ▪ Ensured that the company policies are being properly completed.

LEFT BANK CASUAL DINING RESTAURANT & LOUNGE BAR ▪ Coordinated with food & beverage department developed service standards and evaluated team performance. ▪ Initiated specific service standards for restaurants. ▪ Maintained high service standards by the ongoing training of basic service, hospitality, policies, and procedures for all assigned employees. ▪ Trained, maintained, and inspected all service standards using records, menus, and appropriate reference material. ▪ Checked restaurant's daily tasks to ensure cleanliness, high-quality service standards, and food presentation. ▪ Use the POS cash register and credit card transactions. ▪ Implemented recipe updates and management in the POS systems.

THE BANK CASUAL DINING RESTAURANT & LOUNGE BAR ▪ Responsible for maintaining proper quality and standards in the venue according to company SOPs. ▪ Totally responsible for FOH operation. ▪ Making drinks according to standards or as specified by the customer. ▪ Maintain the record and place orders well in advance. ▪ Responsible and following proper guidelines and targets are given by F&B Manager. ▪ Staff management, supervision, roistering of the duties in Restaurant. ▪ Coordinating with the F&B Manager in special events and functions. ▪ Operated POS system as well as processed gift cards, memberships, and cash, credit, and debit cards regularly. ▪ Assisted in cashiering and Point of Sale (POS) systems procedures during busy hours. ▪ Write patron’s food orders on order slips, memorize orders, or enter them into Pos for transmittal to kitchen staff. ▪ Responsible for weekly orders based on the business forecast.

LIQUIDSKY CASUAL DINING RESTAURANT & LOUNGE BAR ▪ Offered appropriate reservation options based on expected attendees when coordinating events. ▪ Filed incident reports and handled inappropriate behavior to document problems and disturbances. ▪ Train new employees to memorize menu items and company policy. ▪ Greeted and seated customers Took food and beverage orders Helped with any questions about menu Served food and beverage orders Bussed tables. ▪ Train the crew members according to the standards. ▪ Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services. ▪ Established internal databases and record management systems to enhance the accuracy and integrity of all documentation and data. ▪ Supervised restaurant operations and leading staff. ▪ Worked through the years to advance in the Department and learn skills to manage the different Restaurant Operations. ▪ Assist Restaurant Manager in all phases of restaurant operations and complete restaurant operation in absence of the manager. ▪ Assist the team and full phases of bar operation Replacement in the off or absence of the Bar supervisor. ▪ Managed restaurant operations in a fine dining environment to ensure the highest level of guest satisfaction. ▪ Programmed menu changes and holiday menus into POS. ▪ Responsible for weekly and monthly stock takes and inventory. ▪ Item costing/pricing new menus. ▪ Making staff duty roaster. ▪ Purchasing. ▪ Reviewing and communicating financial information to assist in proactive and timely decision-making. ▪ Providing leadership and direction within a critical role requiring the management of core business activities to ensure the ongoing profitability of the FOH. ▪ Assessing the performance of staff members within regular reviews, and consistently developing a positive, direct, and open relationship with all colleagues while chairing a wide range of meetings within the management team. ▪ Develop a motivated and high-performing team committed to delivering clear goals. ▪ Ensuring the health, safety, and well-being of the guests and staff are always protected.