Warnakulasooriyage Sheron Shaluka Fernando
About Candidate
I have experience handling all corporate IT delivery. I need experience working for an international company to develop my skills and strengths, and it would be a great chance for me to grow both personally and professionally. I’m passionate about IT, and I’m also very good with technology.
In reviewing my professional history, you will find that currently, I’m with Aitken Spence Hotels Plc. as an IT in charge of the Heritance Hotel Ahungalla, and I also worked as an associate network engineer at Millennium IT ESP (Pvt) Ltd. There, I got good field experience in different parts of this job and had a great chance to learn more about the industry and improve my key skills and abilities. Mainly, I worked on providing IT technical support for the company staff, and the installation of operating systems for new machines. , installed and configured network devices, responded to client support requests, and worked closely with coworkers from other departments in order to improve the company’s IT infrastructure as much as possible.
I believe in excellence and have always been determined to meet and exceed all goals and objectives. On top of my work experience, I possess a Computer and Network Technology degree from the Horizon Campus. I am an excellent team player with well-developed problem-solving skills and important time-management abilities. I am a native Sri Lankan speaker with proficiency in English.
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Work & Experience
Responsible for the smooth functioning and coordination of vendors for Guest Internet, Opera Property Management Systems - PMS, Opera Simphony Point of Sale - POS systems, and other software vendors. Active Directory Microsoft O365, Management, and Implementations. Monitoring daily operations, including server hardware, software, and operating systems. Coordinating technology installations, upgrades, and maintenance. Coordinating and Maintaining Interface System, ReviewPro, and Kaspersky Virus Guard Server Updates. Testing, troubleshooting, and modifying information systems so that they operate effectively. Manage and Maintain the CCTV Monitoring System. Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations. Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures. Coordinating and Maintaining Wi-Fi Internet Service with Reivernet. Maintenance of service level agreements (SLA) with software & Hardware (Micros, Jurudata, Dialog Wi-Fi/Leased Line/ SLT Leased Line)
Provide IT support, including procedural documentation and relevant reports. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. Analysis, planning, designing, and implementing Network passive Infrastructure Fiber & Copper. Site Management: Manage, support, and document passive and material installation. Monitor works of Minor staff and provides technical support for the project progress. Ensure all cables are neatly tied and bundled according to safety regulations. Complete paperwork such as timesheets, checklists, vehicle inspection reports, and service orders. Monitor the installation of data equipment, including data racks, patch panels, cable trays, etc. Carry out customer instruction on System Operation and Functionality Test systems and performs signal verification Adhere to safety policies and procedures and report all accidents, hazards, and equipment problems
Provide IT support, including procedural documentation and relevant reports. Assists with establishing networking environment by installing, configuring, testing, and documenting the equipment/network systems according to the design and specifications. Protecting data, software, and hardware by coordinating, planning, and implementing network security measures. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Designing, configuring and testing networking software, computer hardware, and operating system software. Performing disaster recovery operations and data backups when required.
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