Delivering a level of service that ensures the guest has a memorable stay at our hotel, keeping in line with the theme of the service delivery. Handling any incidents and take timely decisions which reflect the values of the organization and management. Overlooking the Hotel night operations and ensuring smooth functionality across all departments in the absence of the respective Heads of Departments. I directly supervise all front office personnel and ensure proper completion of all front office duties. Directing and coordinating the activities of the front desk, reservations, guest services, telephone operator, and the concierge. Preparing monthly reports of front office department.

I managed all hotel related online operations and I directly supervise all front office personnel and ensure proper completion of all front office duties. Directing and coordinating the activities of the front desk, reservations, guest services, telephone operator, and the concierge. Preparing monthly reports of front office department.

I was the head of the department for the hotel pre-opening. I’m dedicated to creating remarkable connections with guests and colleagues. As Assistant Front Office Manager I reported directly to the Resident Manager. I assist in supervising the Front Office Team to ensure that the team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out. I was responsible for ensuring that staff treat guests courteously and that guest services and administrative duties are performed speedily and efficiently. I conduct regular departmental communications briefing and meetings. I guide the team leaders in complaint handling and taking action accordingly to prevent future complaints. Training the Telephone Operators, Receptionists, Guest Service Agents, Bell Desk personals, Concierge, Valet parkers, Doorman, and reservation team was part of my responsibility.

Primarily I ensure the guests have a smooth running stay at the hotel. In the absence of Front Office manager I take charge of the operations of Front office Department. I act as the bridge between the front and the back office. While coordinating the operation, I will also ensure that all guests experience a fantastic stay. I ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices.

Managing the daily operation of the Front Office Department effectively and efficiently to achieve sales through excellent guest service and ensuring the payments in accordance with company policy. Directing an effective administration/management of the Front Desk activities of the hotel. Organizing and coordinating all arrivals and departures of guests and VIP’s. Ensuring that the services provided by the hotel are in-line with Brand Standards to meet or exceed all guest and VIP guest expectations. Ensuring prompt solutions are provided on all guest inquiries and special requests in coordination with other departments. Managing multiple tasks related to the Front Office Department operations.

Front Office and Financial Duties

Front Office and Financial Duties

Cashiering and Sales Duties