Dear Sir/Madam,

I am a service management professional with 20+ years of diversified experience in flight operations, customer service and safety and all elements of on-board service in across leading international airlines in UAE and Sri Lanka apart from car rental, IT wholesale sales and business support.

Extensively traveled with substantial cross-cultural experience, excellent communication/ interpersonal skills and a global business perspective. I am seeking to transition from the current position to one within a service, sales or a general administration role.

As my CV demonstrates I have been instrumental in ensuring the safety and comfort of passengers onboard the aircraft at all times across all flights I have flown on. I have always gone one step ahead in making sure I meet the passenger’s needs and surpass their expectations and this has been evidenced in their commendations received. I have been associated with Emirates Airlines in the UAE and Sri Lankan airlines in Sri Lanka. In my non-flying assignments, I have also been in the sales function for Europcar in the UAE and Marriott Computers in Sri Lanka.

My key skills include pre-flight briefings, attending to passengers with special needs, pre-flight checks, maintaining food and drink inventories, emergency response methods, first aid administration and completing all flight paperwork pre-departure and post landing. What deserves an additional mention is that I have undergone the Leadership Training Program from Emirates Airlines.

I believe my commitment to excellence, my ability to work across multicultural teams and my proven domain knowledge give me a unique and informed perspective from which I can add significant value to your company and make me a valuable team member.

My attached CV details my experience. I look forward to the opportunity to meet with you to discuss my qualifications further.

Thank you for your time and consideration.

Sincerely,

Shabir Shabdeen