mohamed imraz mohamed nizam
About Candidate
Dear Management,
I’m writing this letter to show my interest in the position and to be considered to any vacancy position in your
company that suits to my knowledge and expertise. I enclose my CV for your information.
I am currently resided in colombo,and looking for new phase of my career in Srilanka. as soon as possible depends on
the position’s demand.
I am a self-starter and excel at telephone support, documentation, relationship management and motivated
professional with over 10 years’ work experience. I have a solid background in Database and Technical retail support
from my current and past work experience and education and trainings that will allow me to greatly contribute to the
company in this role.
In my current position I am one of the Database Administrator to arrange large-scale upgrades while also assisting
users with ongoing technical issues. I use my strong organizational skills and my technical knowledge to deliver
premium support and develop upgrade plans that do not disrupt the organization. I am also a strong team player and
able to interpret extremely complicated instructions. Furthermore, I am multi-task oriented, enjoy a challenge, and
continually stay abreast of the latest advancements in the IT field.
By The following are some additional highlights of my qualifications and experience:
● Designed, developed and implemented new database objects
● Provided support for phone and email requests in a professional and courteous manner
● Maintained detailed records of support provided in an incident management system
● Resolved faults as soon as they occurred and escalated critical problems to the necessary authority to be
resolved immediately.
My years of experience in IT support have prepared me well to exceed in the position of Oracle Database/Technical
Support Engineer position. IT field has been my track line to learn and develop more my expertise and to prepare for
a successful career in the future. I believe that I’m perfectly fit for your company and this is a role in which I could
deepen and broaden my skills.
Thank you for reviewing my application, you can call me on your convenience. Thank you very much!
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Work & Experience
· Working Closely with foreign Clients and Product Development deployment team and solving Level 1-3 Support request · Make Sure All the Support incident has been resolved according to SLA · Monitor and manage and Maintaining the Server Logs data Accumulated variuos analytics Tools and take Corrective / preventive actions for mainitaing the system Health · Be incharge of Configuration of system features , Database , Workflow , Report templates, Reporting Dashboard To Fullfill the different clients · Implemention and Execution of the support Requests Esclated and Making Sure They are delivered ontime · Provide Assistance to Roll Out for New clients [ 01/02/2019 – 20/10/2020 ] Technical Support Engineer Modern Soft technology (Pvt)Ltd Techcube-UK City: Colombo Country: Sri Lanka MSSQL Database Support · Debugging the issues of EPOS database as per store Functionalities. · Day to day DB changes accordingly Customers Requirement. · Maintaining the database synchronization from EPOS to MobilePos . · Database Optimization do according based Customers Request · Configuring the EPOS for New Till Machine . Store Technical Support · Monthly Promotions updating to All the EPOS in Client Site · Configuring any printer connection issues. · Maintaining all the store daily transactions are closed and updated accordingly
Implemented New Functional Enhancement in ORPOS like MobilePos, Discount Coupon Printing, DSR (Daily Sale Reconsilation),User Control Management · main responsible for the ORPOS system enhancement focusing on data migration for all store transactions from old system to new system. · Data importing and backed up to make sure all data are properly mapped and tagged as per the table reference. · Debugging the backend connection towards to the new enhanced frontend system; it includes data manipulations, running sql queries and updating the queries as per the new system requirements. · Debugging the issues of ORPOS database as per store functionalities. · Maintaining the database synchronization from ORPOS to RMS, WMS, ORBO and ORCO as part of Oracle retail solution. · Monitoring day by day the item master, transaction and pricing table to the concern Oracle retail applications. Store Technical Support · Making sure all the store pricing as per RMS records are updated across all KSA retail stores. · Debugging and maintaining all the DIMP files are well consumed and updated as per WMS, RMS and RPM. · Maintains the client connection to ORPOS server. · Maintains the data to all third-party applications such as GDMS, Gift card, Shukran and Storeforce. · Configuring any serverand printer connection issues. · Implemented and troubleshoot the Mobile POS application through wireless. · Update the store end-of-day sale to Oracle server. · Maintains all store daily transactions are closed and updated accordingly. · Preparing ORPOS to major business event like promotions hosted bycustomer service various department. Reporting Support · Generate BI Transaction and Sales report as per store user requirements. · Maintains and execute BI dashboard in monitoring patch deployment and back up. · Executes any adhoc BI reports as business and stores requirements.