1) Greet and direct customers 2) Provide accurate information (e.g. product features, pricing and after-sales services) 3) Answer customers’ questions about specific products/services 4) Conduct price and feature comparisons to facilitate purchasing 5) Cross-sell products 6) Ensure racks are fully stocked 7) Manage returns of merchandise 8) Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times) 9)Inform customers about discounts and special offers 10) Provide customer feedback to the Store Manager 11) Stay up-to-date with new products/services

A senior sales associate is responsible for overseeing the operations in a retail establishment's sales floor. We reach out to customers and respond to inquiries, help them obtain the product they are looking for, or recommend other goods should it be necessary.

A store manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff. Also known as a store supervisor.