Based on my work experience and academic qualification, I am confident that I will be a great addition to your team. I have enclosed my resume to provide a summary of my qualifications.

I have a great potential and caliber to be as a leader with Customer service Operations
I have started as a Front Desk Agent and promoted with in the Marriott Family to reach the level where I am within 9 years and currently working as the Front office Manager- (Blue Band, leading a team of 30+ associates in Sheraton Kosgoda Turtle Beach and Resort.

I am experienced with 7 Brand Standard physical Audits, 2 Virtual Audits and 7 ISRA Audits.
Expert in customer relations as I am dealing with guest inquiries at the reception, reservations, travel agents, OTA Extranets (Booking.com/Expedia) and repeated individual customers.

I have been awarded with Several “Spirit to Serve” awards for many guest recognitions on Guest Voice every year. Also been awarded as “The Supervisor of the quarter recognition” once and two times “Employee of the Month Recognition” from the hotel.

Additionally I have experience in other Customer related fields such as Dubai Metro, Banking Assistant and Key Clients Officer at International Airport. I am having 13 years of experience in Hospitality and other Customer related fields working with hotels, various companies and 7 years of experience in Middle East.

With all the exposure working with Multi Brands, Companies and Multinational Associates simultaneously, I am potential for any possible leadership roles in Operations.