Fawzan
About Candidate
Dear Sir,
I am Fawzan Shaifdeen from Sri Lanka. I am looking for a job opportunity. I have more than 10 years of working experience in multiple job roles. I have attached my CV with this. Please let us know of any job opportunities.
Passport Nationality
Passport No
Passport Issued Date
Passport Expiry Date
Passport Port Place of Issue
Passport Photo
1st Dose Name
1st Dose Date
2nd Dose Name
2nd Dose Date
Country
Licence No
Driving License Issued Country
Driving License Issue Date
Driving License Expiry Date
Location
Education
Work & Experience
Computer, Laptop Hardware & Networking Technician (Computer Troubleshoot, Laptop troubleshoot, Software Installation, Networking designing and Router Configuration) CCTV Camera Installation. (Installation DVR, Cabling & wiring) Field Work. (Maintenance Computers, Network Troubleshoot and Help Desk)
Intel Warranty Support. (Warranty Support for Intel Motherboard and CPU, Maintain Intel Buffer Stock, Weekly Reporting, Repairing BIOS) UPS Repairing. (650V, 1.2 KV, Luminous) Internal Service. (Computer Maintenance and Troubleshooting, Network Troubleshooting,) Front Office Backup. (Checking and accepting Defective RMA Board, Generate System Job)
Help Desk Support. (All kind of QuickBooks, Accsoft ERP, Accpay Payroll Related IT & Network issue) (Note: Accsoft ERP and Accpay Payroll Softwares developed by AccSoft Solution) Field Support. (All kind of QuickBooks, Finger Print Technical, Network Issues resolve and Templates designing for Invoice, Purchase Order, Sales Order, Cheque and Voucher)
RMA Executive. (Vendor Communication for RMA issues (Daily Basis), Request RMA Number, Reporting Weekly RMA transaction Report to Country Manager, Coordinating with vendors for RMA shipment Logistics (ADATA, AOC, GIGABYTE, INTEL, RAPOO, SEAGATE, and WD), Attending Conference call with Vendors for RMA Issues (Inventory, Special approval and Shipment), Credit note Reconciliation) System Coordinator (Microsoft Dynamics Navision). (User, Customer and Vendor Registration, Access Control, Conducting Training, Resolving daily issues (Inventory related, Finance related and Entry level user issues) and Coordinate with Navision Support Team (India)) Internal IT Support. (Asset Maintenance (IT), User Training, End user support)
Monitors RMA department issues and client complaints, Offer customer service & Maintain customer relationships, Maintain the RMA Buffer Stock, Providing technical support for Internal Staff & Online portal, Maintain the IT Asset, Maintaining strong relationships with manufacturers, dealers, and sales representatives, Conducting Training to Staff, Coordinate with Microsoft Business Central & Microsoft O365 Mail exchange Support Team (India), Maintain the social media activities.
Portfolio
