24th October, 2022
To Whom It May Concern.

Dear Hiring Manager,

Upon learning of your search for an available vacancy to join your team at your reputed organization, I was eager to submit my resume for your review. With my enthusiasm and professionalism, along with my dedication to providing excellent passenger service and support, I am confident that I would quickly become a valuable member of your staff.
My experience includes three years of providing comprehensive passenger service as an Agent with Qatar Airways. With my keen ability to understand passenger needs and perform diverse administrative tasks, I excel at performing a broad range of pre-and post-departure operations while achieving unparalleled customer service and satisfaction.

Highlights of my experience include…

Delivering outstanding passenger service by handling check-in duties, reservations, ticketing, seating arrangements, rebooking, security assistance, and baggage processing to facilitate stress-free and enjoyable flights for all passengers.
Boarding confirmed ticketed passengers onboard aircraft, controlling the Jet Bridge and all gates with maximum safety and efficiency.
Providing passengers with clear, concise, and courteous up-to-date flight information.
Issuing airline tickets and implementing all elements to meet annual sales targets.
Performing various administrative responsibilities such as billing, documentation, supply management, and purchasing.

Communicating directly with a wide variety of personalities, leveraging interpersonal talents to build strong relationships and secure both passenger and co-worker trust.
Listening to customer concerns and needs and offering timely and professional responses for maximum customer satisfaction. Preparing Monthly/weekly operational rosters for the employees. Interact with the legal department to get approval for employees. Draft official letters on behalf CEO. Coordinate with Other departments for day-to-day operations. maintain weekly / monthly reports. Arranging meetings & refreshments for the attendees. Report writing. Circulate agendas, memos & Minutes.

Assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks. Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers. Maintains accurate and up-to-date human resource files, records, and documentation. Answers to frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refer more complex questions to appropriate senior-level HR staff or management. Maintains the integrity and confidentiality of human resource files and records. Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately. Provides clerical support to the HR department. Conducts or assists with new hire orientation. Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations. Performs other duties as assigned by the CEO.

 And currently working as a Secretary to CEO.

With my proven commitment to ensuring first-rate client experiences, I am excited to offer my record of excellent service to your team at your organization. I welcome the opportunity to discuss this position and my qualifications with you further. Thank you for your consideration.

Looking forward to hearing from you.

Yours Sincerely,
Gayathri Rudran.