Ibrahim Mohamed Ihsan

Technical support manager/Engineering manager
April 8, 1989

About Candidate

I.M Ihsan
53P Brandiyawatta Rd,
Wellampitiya
Srilanka.
02/06/2023

Human Resource Manager,
Riyadh,Saudi Arabiya.

Dear Sir/Madam,
Application for Service Engineer.

I hope you and your loved ones are staying safe and keeping well amidst the current pandemic.

I have more than 8 years of experience in providing Technical Service Support, Production Management & Pre-sales to systems in the printing production industry mainly for newspaper, commercial printing and packaging companies. I have a very good understanding and gained knowledge in Automation, Engineering design & development, and customer management during my work experiences.

I hope I can apply my technically gained knowledge and skills for the above position as I am easily
adaptable to any nature of business related to the technical field. I have proven track records in increasing the customer base of the business by providing timely technical support in an efficient and effective manner. Further, I have provided my assistance to establish strategies in relation to technical support additionally, over 5 other Territories and thereby helped to increase the revenue of annual maintenance contract(AMC) by 40%.

I believe that I am an excellent candidate for any technically challenging position as I gained industrial
knowledge and graduated in electronic & Telecommunication and computer engineering. Herewith attached my resume for the above position. I would very much like the opportunity to meet you at the interview. I truly appreciate your consideration.

Thank You,
Sincerely,
Ihsan Ibrahim.
+94 778111310
Email-ihsanmd5@gmail.com

Passport Nationality
sri lankan
Passport No
N5162525
Passport Issued Date
April 11, 2014
Passport Expiry Date
April 11, 2024
Passport Port Place of Issue
Colombo
Passport Photo
1st Dose Name
Sinopharm (1st Dose)
1st Dose Date
October 5, 2021
2nd Dose Name
Sinopharm (2nd Dose)
2nd Dose Date
February 3, 2022
3rd Dose Name
Sinopharm (3rd Dose)
3rd Dose Date
February 9, 2022
Country
Sri Lanka
Licence No
B3318458
Driving License Issued Country
Sri Lanka
Driving License Issue Date
June 12, 2018
Driving License Expiry Date
June 12, 2026

Location

Work & Experience

E
Engineering Manager May 3, 2020 - December 5, 2025
Papercom Group

• Leading a team of engineers, and a significant individual contributor on projects. Member of business leadership and technology strategy teams. • Manage all resources and services to optimize effective utilization and control maintenance cost. • Structure proper programs for predictive and preventive maintenance of plant and machinery, and monitor. • Work closely with engineering and sales teams and contribute to account planning and sales strategy development. • planning and directing all safety aspects during the chemical production. involved strategies, objectives, initiatives and policies. Lead the Service operations and ensure the quality and profitability of service delivery.

H
Head Of Service Engineer & Presales March 1, 2014 - March 1, 2020
Fujito Pte Ltd

• Attend presales meetings, understand client’s technical specifications & requirements based on the production process and providing necessary technological solutions. • Perform market research to find new business opportunities. Learn skills in relation to the latest printing technologies and adapting accordingly. managing stock of parts and guarantee a high-level inventory record. • On-site machines installation, maintaining and logical Troubleshooting Enterprise Inkjet Systems, products, software and networking. • Planning and executing project installation & commissioning. While Analyze, test, Diagnose and troubleshoot complex problems in Digital technology machineries. • Identify problems, diagnosis and Provide technical supports to the client bases in Newspaper industry, packaging companies and other commercial printing customers. • Perform Preventive, Predictive & proactive maintenance to ensure reliability of the function and calibrate the device to maintain standard quality. • Responsible for reporting customer feedback according to applicable quality standard policy. • Execute an effective root cause analysis of products issue. recommend remedial actions and update processes.

Awards

B
Best Outstanding Performancer of the Year 2016 2016
Best Customer Service support Among fujito territory

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