Judy Melinda Charles

Customer Service
May 4, 1992

About Candidate

I have been working in the airline industry for the past eight years, and during that time I have gained extensive experience in all aspects of airport operations. I am knowledgeable in all areas of passenger service, from check-in and boarding to baggage handling and security. I am also familiar with all of the latest safety and security procedures. And I have experienced in Handling VIP / VVVIP & high-profile customers with excellent customer service.

I am currently employed at Health Recon Connect (Pvt) Ltd. as an operations analyst. My responsibilities included managing all aspects of the revenue cycle, including patient billing, and insurance verification for USA Hospitals and clinks, I have worked with several different vendors to develop custom reports and interfaces to streamline data entry and improve accuracy. I am also skilled in using Microsoft Excel to create pivot tables and charts to analyze large amounts of data quickly and efficiently.

I am a highly organized and efficient individual, and I have a proven track record of being able to handle multiple tasks simultaneously. I am also a team player, and I am confident that I would be able to work effectively with any team.

Passport Nationality
Sri Lankan
Passport No
N6636768
Passport Issued Date
March 18, 2022
Passport Expiry Date
March 18, 2022
Passport Port Place of Issue
Colombo
Passport Photo
1st Dose Name
AstraZeneca (1st Dose)
1st Dose Date
February 25, 2021
2nd Dose Name
AstraZeneca (2nd Dose)
2nd Dose Date
May 13, 2021
Country
Sri Lanka
Driving License Issued Country
Sri Lanka
Driving License Issue Date
July 7, 2022
Driving License Expiry Date
August 7, 2027

Location

Work & Experience

A
Airport Customer Service Officer December 6, 2025 - January 1, 2022
Kuwait Airways

Experience & supervising in handling airport Checking Counters, Gates. Face to face Customer Service experience and an understanding of service strategy and service philosophy along with knowledge of customer recovery (service disruption) with relevant investigations & enquire techniques.and Experience in passenger handling VIP / VVVIP & high-profile customers with excellent customer service.

O
Operations analyst December 6, 2025
Health Recon Connect

Managing all aspects of the revenue cycle, including patient billing, and insurance verification for USA Hospitals and clinks,

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