DUTIES & RESPONSIBILITIES  Supporting, training, and supervising front office staff.  Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.  Handling customer complaints and special requests.  Scheduling staff shifts and managing other HR-related tasks.  Maintaining an orderly appearance throughout the reception area.  Monitoring stock and ordering office supplies, including stationery and information leaflets.  Preparing monthly management reports on customer feedback, bookings, and cancellations.  Managing the departmental budget.  Updating files and records.  Enforcing all cash-handling, checking, and credit procedures.  Make sure the guests leave the hotel with positive feedback and a promising return.

 Scheduling shifts and disseminating data.  Training staff on standards declared by the Supreme Committee of the FIFA tournament.  Making sure staff adheres to the protocols implemented by the FIFA committee.  Making sure all the guests arriving are treated with utmost standards.  Resolving guest requirements and handling complaints.  Directing and assessing workflow periodically.  Furnishing guests with practical aid, as needed.  Resolving notable disagreements between staff.  Addressing rule violations committed by guests.  Instituting suitable disciplinary measures upon employees' misconduct.  Strengthening our fully-functioning security measures and conceptualizing new procedures intended by the FIFA committee.

 Ensuring and providing flawless, upscale, professional and high class guest service experience.  Analyzing customer feedback and providing strategic direction to continuous improvement of overall rating.  Responding to guests needs and anticipating their unstated ones.  Ensure clients are properly greeted upon their arrival.  Oversee check-in and check-out procedures, including reservations and financial transactions.  Ensure special guests, such as differently abled people, elderly, children and VIPs receive personalized services.  Coordinate and manage communication between guests and staff follow up to ensure to solve customer concerns.  Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.  Appraise team’s performance and produce regular reports.  Liaise with Housekeepers and other Staff to provide an overall comfortable guest experience.

 Ensuring and providing flawless, upscale, professional and high class guest service experience.  Analyzing customer feedback and providing strategic direction to continuous improvement of overall rating.  Responding to guests needs and anticipating their unstated ones.  Ensure clients are properly greeted upon their arrival.  Oversee check-in and check-out procedures, including reservations and financial transactions.  Ensure special guests, such as differently abled people, elderly, children and VIPs receive personalized services.  Coordinate and manage communication between guests and staff follow up to ensure to solve customer concerns.  Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.  Appraise team’s performance and produce regular reports.  Liaise with Housekeepers and other Staff to provide an overall comfortable guest experience.