Dear Madam/Sir

Greetings for the day.

I am currently working as the Senior Front Office Executive for Amaya Hills Hotel, Kandy Sri Lanka, managed by Hayleys group (One of the largest conglmerate in srilanka) . Speaking of Myself I’m a Graduate from the Srilanka Institute of Tourism and Hospitality Management, Kandy campus. I have successfully completed my academic and training part in the field of tourism having the knowledge and training in all main four departments and other supporting departments of a hotel. I have been offered the job even before my graduation as I Performed well at college.

Furthermore I have more than five years of experience working in the most renowned and a unique four star hotel in the central region of Sri Lanka, the Amaya Hills, Kandy (Hayleys Group/Hayleys Leisure) I joined as a Management trainee in 2017 and was promoted duly as the Senior Front office executive and acting head of the department. I fine-tuned my management skills and various other leadership skills by managing the front office department efficiently and effectively despite the non-availability of any other executive or HOD for the front office department. I have been applauded by the senior management for achieving the rooms division budget and maintaining the online rankings of the hotel. My duties also included guest complaint handling, monitoring online ranking, room reservations handling, training new employees on front office procedures and helping the management to create schedules and also doing the Duty Manager shifts. It was my job to make sure the team was performing according to the standards and regulations of the company. One of the core duties was overlooking the Front Office operations to have a smooth working environment.

I am very observant and pay attention to what is going on in the surrounding. I have the skills to recognize a potential problem and the ability to take steps to handle it before it becomes a major issue.
I have excellent communication, time management and problem solving skills. I have the ability to deal with unhappy customers or unusual situations when they arise in a professional manner without becoming stressed or upset. I also understand the importance of treating customers with respect and creating a friendly and welcoming environment, so I made sure that all my team members provided excellent customer service.

Thank you and best regards!

Rushni Meyen (LCHSGA)
Senior Front Office Executive
Amaya Hills, Kandy.
Mobile: +9477 119 123 8
E-mail: rushnimeyen@gmail.com