1. Design / Upgrade Systems: • Based on the emerging business needs, efficient solutions that may include systems, servers, and storage and backup technologies. • Support existing implement new technologies to increase efficiency • Implement solutions, following necessary approval. • Lan networking for project site office (port cabin and villa) 2. System Security: • Keep a constant watch of security breach and viruses on the network and systems. • Inform users of potential risks and suggest precautions. • Install the virus detection software, which are highly rated by relevant independent forums and keep them current. 3. Health Check Systems: • Guide users of PCs, through formal written operating instructions, to perform a periodic reorganization of available resources. 4. Software License: • Maintain inventory of all licensed software. • Perform periodic audit to ensure that pirated software is not installed on any PC or server. 5. Standardization: • Standardize, as far as possible, a specific brand of PCs and other telecom equipment. • Standardize PC-based software applications and operating software, expected from the individuals. 6. Evaluating Requirements. • Evaluate the requirement of PCs, printers and PC software as may be raised by users. • In coordination with the Manager, IT, evaluate the need of required application software 7. Unified Communication: • Troubleshoot and solve problems associated with Unified Communication devices, Video Conferencing and IM services. 8. Handling Complaints and Trouble Shooting: • Receive complaints from users, related to networking, PC hardware and PC software. • Resolve system failure on priority basis. • Provide a first level support over the phone or through a visit to the user’s site. • Coordinate with the user to engage vendor in the events of trouble beyond control.

monitor and maintain computer systems and networks • install and configure computer hardware operating systems and applications • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues • troubleshoot system and network problems, diagnosing and solving hardware or software faults • replace parts as required • provide support, including procedural documentation and relevant reports • follow diagrams and written instructions to repair a fault or set up a system • support the roll-out of new applications • set up new users' accounts and profiles and deal with password issues • respond within agreed time limits to call-outs • work continuously on a task until completion (or referral to third parties, if appropriate) • priorities and manage many open cases at one time • rapidly establish a good working relationship with customers and other professionals, such as software developers • test and evaluate new technology • conduct electrical safety checks on computer equipment. • coordinator with supplier about IT Equipment • control CCTV and PBX System.