Responsibilities  Welcomes guests and fosters customer loyalty through guest friendly manner.  Manages and motivates the Front Office team in order to provide a high standard of service for customers.  Showing Initiative, Problem Solving, Staff Training, Team Leading  Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.  Ensure that personalized service is offered to each and every guest.  Reservation Handling and closely work with travel agents.

Responsibilities  Payroll System  Accounts Payable Ledgers & Accounts Receivable Ledger Handling  Cost Accounting & Reconciliations  Monitoring the Budget  Responsible for Fixed asset and Ledger Maintaining  Daily & Monthly Financial Reports Monitoring  Food Costing & menu costing  Petty Cash Handling  VAT, NBT, TDL, and Tax files Preparing

Responsibilities  Payroll System  Accounts Payable Ledgers & Accounts Receivable Ledger Handling  Cost Accounting & Reconciliations  Monitoring the Budget  Responsible for Fixed asset and Ledger Maintaining  Daily & Monthly Financial Reports Monitoring  Food Costing & menu costing  Petty Cash Handling  VAT, NBT, TDL, and Tax files Preparing

Responsibilities  Oversee the operations functions of the hotel.  Handling complaints, and overseeing the service recovery procedures.  Developing improvement actions carry out cost savings.  A strong understanding of P&L statements and the ability to react with impactful strategies  Ensure that the monthly financial outlook for Rooms, Food & Beverage, Admin & General, is on target and accurate.  Draw up plans and budgets (revenues, costs, etc.) for the top management.  Manage and develop the Hotel Executive team to ensure career progression and development  Provides training to staff and HOD's.  Monitor the Guest feedback on Trip advisor, OTA's etc. and hotel surveys.  Review employee performance and conducts personnel actions such as disciplinary actions and terminations.  Performs daily, weekly, and monthly property inspections.  Attend to up selling food & beverages sales & motivated F&B Staff.  Attend to preparations special menus and event menus.  Event organizing & Management.

Responsibilities  Preparation of Financial and Management reports and conduct audits as per the accounting standards.  Preparation of all Tax schedules such as VAT, SST, PAYE, TDL, WHT and submitting reports on time with payments and maintaining records required to IRD and Auditors.  Renewal of all required licenses to the hotel operations including liquor license.  Review and assist in estimating budgets for current and future expenditures.  Recommend and maintain a system of policies and procedures that impose an adequate level of control over finance department activities.  Monitors & contains all property, and inventories to ensure proper levels without causing burdens on property cash flows.  Preparation of daily cost reports including room division, beverage, and Food costing.  Menu costing and menu pricing such as Ala carte menu, buffet menus, functions menu, and beverage menus.