Abdul Nizar Safni Ahmed
About Candidate
Dear Sir/Madam,
I am an undergraduate Electronic and Telecommunication Engineering Technology diplomate at Sri Lanka’s leading technical University – the University of Moratuwa. I have completed my studies up to the 5th semester and want to finish 6th-semester industrial training for only 6 months to achieve my diploma. Also following an Electrical engineering degree at The Open University of Sri Lanka, but I have to hold my degree studies due to financial issues.
I already have 8 months of working experience as a technical officer at Huawei’s Airtel MS project. Please give me an opportunity to shine in the industry.
Thanks and Regards,
A.N.Safni Ahmed.
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Work & Experience
Attending and Analyzing Complaints (2G,3G,4G) reported by the customers (Intelligent Networks, Value added service products Core Networks, Radio Networks, and Data Cards).Troubleshoot for various faults or Escalate to the next level when required.Preparing Reports such as Daily reports, Escalation Reports, and Company Man Communication (within and outside Premises) when required to communicate with customers and other Operators on critical issues.Improvement Suggestion Report and Keep Performance Report.Resolve the reported Complaint.Maintain SLA (Service Level Agreement).Experienced in day-to-day Telecom use application/Software. PACS (Provisioning and Customer Care System), MAE, U2020, LMT, RNC, Broadcast Tools, HSS, BSS, Device manager, Google earth pro, Google maps, and GUI InterfacesMonitoring Alarms such as Missed Call Alarms, Interference alarms, and Site Notification Alarms.Communicating with far-end operators (Local &International).
Attending, Analyzing daily Complaints, and escalating to the next levelGetting 2G/3G/4G tracesCheck customer’s location and propose new sites.FDD, TDD, L850, L900, L2600, LTE Upgrades.Check Cell upgrades and propose new upgrades if required.Check Cell status.site visit