No 24/B, Kuduwamulla Road, Katubadda, Sri Lanka
(+94) 761852542 / (+94) 765676694
andreena.dias@yahoo.com

TO WHOM IT MAY CONCERN

This is regarding the position that your company has recently listed. I believe my
qualifications and experience will make me an ideal candidate for this job.
I am an experienced customer service professional having spent the past twelve years
working in the field in various capacities. I have a proven track record of providing excellent
customer service. I am also an expert in managing customer relationships. I have a deep
understanding of the importance of customer retention. In my current role as a Customer
Service Executive at Amante Lanka Pvt ltd, I am responsible for the following duties.
• Managing customer relationships and clearly understanding their objectives to facilitate
exceptional levels of service
• Handling all E-commerce related complaints, providing appropriate solutions and
alternatives within the time limits
• Coordinating both internal and external partners to ensure top-flight customer service
and satisfaction
• Establishing solid and trusting partnerships through exceptional relationship-building
skills
• Possessing excellent product knowledge to enhance customer support
• Building sustainable relationships and trust with customers through open and
interactive communication
• Identifying and assessing customers’ needs to achieve satisfaction
I am patient, friendly, and always willing to go the extra mile to help a customer. I have a
strong understanding of the customer service process and I am familiar with the latest
customer service technologies and tools. I am also comfortable working in a fast-paced
environment.
My solid educational foundation, commitment, and experience are outlined in the attached
curriculum vitae. Thank you in advance for your consideration. I look forward to discussing
how I can contribute my strengths to enhance your organization. Please find my curriculum
vitae attached for your review.

Andreena Dias