Felix Valantine Rexson
About Candidate
Dear Prospective Employer,
I am writing to apply for positions open under Reservations/Sales Officer/Customer Service/Guest Relations as a I have five years of experience in the customer service & company relationship management, specially in sales, reservation, airline & tourism sector, including managerial level.
I hope to use my excellent communication skills and intimate knowledge of management to improve and deliver an outstanding operational experience and to create a culture of excellence at your organization. I am passionate about providing efficient, quality service to clients and looking forward to using my team-building & people management skills.
As a team leader Cum assistant manager at Moresand Limited, which is one among the top leading air travel service provider in the UK, I had the opportunity to develop my organizational skills, problem-solving abilities and knowledge of operations at managerial level. I have trained the executives including the seniors, managed all employee work schedules and coordinated operations which has marked a significant increase on company and client satisfaction & ratings.
At your respective organization, I look forward to execute my organizational and planning skills which are well-suited to uphold and improve the standard of sales and customer service & relations. My ability of attention to detail and adaptability make me an ideal candidate for building business relationships and managing the clientele.
Thank you for considering me as a candidate for this position. I appreciate the opportunity to share how I can help support your organization’s mission. I look forward to hearing back from you and discussing my application in more detail.
Best Regards,
V.Rexson Felix
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Education
BA in Global Business Imperial College of Business Studies – Colombo, Sri Lanka Awarded by University of West of Scotland, UK. Duration: 2018 - 2020 Level of Qualification - Scottish Bachelor's DegreeSpecialized Subjects Global Business Strategy Corporate Social Responsibility & International Management Supply Chain Management & International Marketing (Notification Of Performance can be submitted upon request)
Managerial Diploma in Aviation Management ASPIRE College of Higher Education – Colombo, Sri Lanka Awarded by Pearson, UK Duration: 2016 - 2018 Level of Qualification - Managerial Diploma
Work & Experience
-Airline Schedule Handling & Customer Service Dept. - Sales & After Sales-Assign and overlook airline schedule changes and cancellations that are handled by the agents for the company's clients.Monitor & manage the agents in coordinating with the airline and clients to resolve concerns & queries in the best way possible while meeting time constraints and European client service standards.Conduct daily & weekly quality checks on the agent's work knowledge. Handle highly complicated client concerns and complaints to deliver the best customer service experience whilst maintaining the brand value.Conduct fresh trainings and upgrade trainings to the team agents.Manage, maintain and create reports based on the higher management's requirements covering the team work performance and statistic on a monthly basis.Educate and examine the agents on new updates and amendments made form the airline's end that may impact the process and operation.Coordinate with higher management, airline and the high profile clients to project the best brand impression of our company.
-Airline Schedule Handling & Customer Service Dept. - Sales & After Sales-Handle airline schedules, changes and cancellations for the company's clients,Coordinate with the airline and clients to resolve concerns & queries in the best way possible while meeting time constraints and European client service standards.Experienced in working on GDS - Amadeus, Worldspan and NDC Systems.Handle basic admin processes that are linked with airline product and services.Assist clients via emails & calls to give the best after sales assistance.Handled all special requirements for the clients that are required from the airline's end.Handled basic admin process for after sales.
-Sales & Reservations-Handled airline (passenger & special cargo) sales reservation.Handled hotel accommodation reservations, excursions, and transfer & transport service reservations.Delivered & handled sales according to the client's requirements whilst bringing in the required profits and revenue to the organization.Handled suppliers and product & services by working on Global Distribution Systems & Channels such as Amadeus, World Span, NDC Systems and through direct service portals.Coordinated and resolved real time issues and complaints on behalf of the clients with the airline and other service suppliers.Cross trained junior executives on sales and product & services when required by the management.