• Managing 2500+ Breakdown Islands wide per month. • Managing 24x7 Customers Support Engineering Team (Island wide 70 Tech. Persons). • Managing 24x7 Manage Services Team. • Managing 24x7 Customers Support regional support Engineering Team. • Managing stock levels. • Providing Technical solutions for island-wide customers. • Escalating Customer Problems to Principles. • Overlooking RMA & Parts ordering process. • Overlooking Helpdesk call center. • Manage Customer SLAs. • Providing Manage Print Solutions to clients. • Managing SOP with Principles. • Analyze all aspects of the operation, including technical failures, P&L, and staff performance, and provide reports to higher management. • Coordinate with the Sales team on specific requirements/pain points of customers. • Managing Regional Breakdowns.

• According to the Help Desk call reference, Talking to clients to determine the nature of problems and be ready to solve the problem. • As soon as possible attending to the client's site and responding to breakdown. • Troubleshooting a variety of computer system, printer, server, and network problems and diagnosing and resolving hardware or software faults, and following diagrams and written instructions to repair a fault or set up a system. • Installing and configuring computers (Laptop/PC), operating systems, servers, network equipment (i.e. Routers, Switch, Access Points, IP Phones, etc.) software, printers (I.e. Dot-matrix, Ink-jet, Laser, etc.) and scanners. • Repairing equipment (i.e. PSU, MB, Fuser Unit) and replacing parts as required (i.e. MB, PSU, SCSI, PCI Card, HDD, RAID Card, SCSI Cd, ROM, CPU, Tape/CD/DVD Drive, etc.). • Migration, repair, upgrade, downgrade, and troubleshooting diversity of operating systems (Windows, Linux). • Conducting and providing technical guidance and customer familiarization about new products and supporting the roll-out of new applications. • Providing support to creating and reviewing technical documentation such as methodological, implementing documentation, and relevant technical reports. • As a Team, Satisfy the customer’s requirements supremely and obtained higher profit for the company.

• According to the Help Desk call reference, Talking to clients to determine the nature of problems and be ready to solve the problem. • As soon as possible attending to the client's site and responding to breakdown. • Troubleshooting a variety of computer system, printer, server, and network problems and diagnosing and resolving hardware or software faults, and following diagrams and written instructions to repair a fault or set up a system. • Installing and configuring computers (Laptop/PC), operating systems, servers, network equipment (i.e. Routers, Switch, Access Points, IP Phones, etc.) software, printers (I.e. Dot-matrix, Ink-jet, Laser, etc.) and scanners. • Repairing equipment (i.e. PSU, MB, Fuser Unit) and replacing parts as required (i.e. MB, PSU, SCSI, PCI Card, HDD, RAID Card, SCSI Cd, ROM, CPU, Tape/CD/DVD Drive, etc.). • Migration, repair, upgrade, downgrade, and troubleshooting diversity of operating systems (Windows, Linux). • Conducting and providing technical guidance and customer familiarization about new products and supporting the roll-out of new applications.