Augmented business growth through accomplishing revenue goals, gross margins, and net profit levels and improved vehicle operational processes of a wide range of franchises, including Infiniti, Nissan, Renault, Citroen, Tadano cranes, CMC, and JMC. Key Deliverables • Innately strengthening for strategic & tactical thinking-formulating & executing strategic plans, implementing high-level strategies, making high-stake decisions & tackling mission-critical business challenges. • Dexterously developing strategic road maps over five to 10 years for expanding business and sales network within targeted areas. Maintaining strong relationships with internal and cross-functional teams (Branch Management team) to ensure delivery of key programs within stringent deadlines. • Managing 7 franchises with 5 Main Service centers and 8 Quick Service centers with 2 Main Bodyshop and 2 Rapid Service Body repair and One PDI Center for all franchises outlet a large team for 2-shifts. • Maximizing the revenue potential from Aftersales operations to meet the Net Sales, Gross margin, and net profit objectives. • Preparing and proposing corresponding annual budgets for all brand's aftersales outlets. • Attaining high customer satisfaction and Supported mission, vision, value statements, standards, policies, procedures, operating instructions, confidentiality standards, and maximizing revenue. • Reviewing and analyzing lapsed customers and identifying the reasons by which countermeasure proposals are in place for high retention. • Seamless execution of marketing activities by franchise and branch location to enhance customer retention. • Monitoring and coordinating the planned individual staff career development plans are achieved through training and ensuring high motivation levels and executing innovative incentive schemes. • Achieving the company objectives on localization, coaching, training, and providing career paths in coordination with HR. • Implementing the principal’s dealer network standards on systems and processes for achieving compliance and adopting best business practices. • Plan and deliver optimal utilization of the manpower resources to meet or exceed aftersales performance KPI benchmarks on productivity, efficiency, turnaround time, and revenue per repair order through the process and people development. • Effectively monitor and follow up on credit outstanding as well as maintain a cordial relationship with creditors to achieve zero overdue more than 60 days and review credit limits in line with the business. • Adhering to product concern handling and escalation process to achieve timely resolution and customer satisfaction and ensure staff is technically updated on the developments. • Ensure effective implementation of quality, health, safety, and environmental management systems at all after-sales locations.